I would like to touch upon how terrible your flight and buyer service was today. Flight 4425 was suppose to leave at 5 pm from DC and have to Atlanta. We didn’t take off from DC right until six:twenty pm. We were instructed it had been going to be a ten moment hold off but we by no means boarded the airplane till way later. Then the pilot stated there was no delay Inspite of becoming delayed 45 minutes and then experienced us sit within the runway for over 35 minutes. I understand you haven't any Management over the turbulence we experienced but we arrived in ATL they usually didn’t Have a very terminal for us to unboard.
Not sure if this will get the job done …. I tried to speak to a person about some complaints and having reimbursed for Lodges remain in Dallas because of skipped flight into Mobile Alabama. Also the gate brokers in Dallas were being no help in the slightest degree with endeavoring to get lodge space or anything. This would not be a big deal if was for myself a grown male in my late fifty’s . But this was my 24 12 months old daughter touring with 2 youthful young children ( 2 one/two yr and 3month old ) touring back to check out her household simply because her Spouse is while in the Air Pressure stationed overseas.
This really is my 1st knowledge with American Airlines and it's been the worst! My ally And that i took a holiday vacation to St. Maarten and there has been nothing at all but hassle since the return flight. First, they couldn’t locate her reservation and attempted to costs her $one,one hundred for any flight she currently paid out for. Then, I was forced to purchase a 2nd checked bag, Whilst I have Often been ready to check the bag. Following, my flight (2119) was delayed for more than one hour. NOW I am on my connecting flight from MIA to ATL which flight is delayed above an hour or so. Does The united states Airlines comprehend Now we have life…family and friends selecting us up with the airport?
I not too long ago flew to Fort Lauderdale on February eighteen, 2016 on the 10 am flight from Philadelphia. Among the stewardesses was a lady named Kim who were a stewardess for a long time on American. I had been flying with my daughter and her four month aged baby and experienced several continue bags in addition to a bag for your pumping and nursing bottles. Kim was wonderful, these a great help with many things through our vacation including although not restricted to acquiring on the flight, getting the bags into your overhead compartments, obtaining us things we would have liked throughout the flight and getting out on the flight with our baggage.
I called AA this early morning and I had been notified they observed the car seat in NYC. It's going to be leaving NYC this afternoon and we be at my house sometime today or tomorrow.
I have already been within the telephone for 3 several hours endeavoring to resolve a difficulty in which my bag was break up open up and my possessions lacking.
I would like to make this report to you. I had been shocked which i was unable to create a report by phone. Sallianne Dale
American Airways,I'm so disappointed !!! I'd such Extra resources a tough time with my disabled kid!! You dropped my stroller seat belt, i had to walk each of the way about the airport holding my four years aged daughter…and soon after standing one particular hour on the baggage claim they explained to me to connect with your customer service ,guess what? They could’nt do just about anything!! it proceeds? unbelievable!!!
My relatives just traveled from Boston MA to Charlotte NC and experienced a Awful encounter boarding the plane. The two my little ones have disabilities and we were being made to board the airplane last. I'm not happy with how your airline treats young children with disabilities. A coverage alter really should be designed.
Experienced good buyer service sine one/17. Been pulled off the FRA flight and stayed for two days in Philly. These days 1/19 I will resume my flight to FRA with up to par documentation. To my shock the ticket agent in the check in counter were absolutely impolite, not helpful and predicted me to search out my luggage that was checked in around the 17th and that I was not able to retrieve After i was pulled from the flight on Sunday.
I’m no absolutely sure who to deliver this message to…This is actually the only electronic mail I could locate. I felt that 85% with the brokers Doing work concerning LGA and JFK between eight/nine and 8/10 were very unfriendly. My husband And that i ended up scheduled to fly from LGA to CMH 8/nine about the 6pm flight. Due to temperature it had been delayed and just after sitting down around the Tarmac for more than 2 hrs was in the end xld. Understandable. I'll say the flt team was extremely accommodating, helpful and enjoyable. Nevertheless once we waited in line we were ultimately handed new boarding passes with absolutely nothing reported by the man wearing a vest that said “supervisorâ€â€¦he did say This can be the 1st and only choice (8/ten at 815pm). We took it and stayed on the airport to view about standby options the following early morning when gate agents returned. If the agents returned (we if program were being awake 24 hrs at this stage) they surprised us by stating that our alternate return was booked away from JFK not LGA…nice of SOMEONE to inform us this crucial element!
I realize that it may be a while before USAIR and American computer software are going to be synched. But, there is no basis for your agents for being so disconnected.
I flew to Eire on 9/fifteen/fifteen and returned on nine/25/fifteen. This was my initially Worldwide flight and my very first time for you to fly in a few years. The personnel were being pleasant and also the food stuff was fantastic. Comfort and ease on just how in excess of was Okay as I'd an aisle seat but was in the middle of 5 seats over the return flight and the person’s chair in front of me was many of the way again (seemed just a little additional back again than some) and I had been unable to observe flicks as it was way too close and will rarely place my tray right down to eat. When returning, I saved looking forward to my bag and it just wasn’t there so went into the counter and talk to.
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